The success of Intelligent Communities in building a digitally-powered innovation economy contains a sharp risk: that more of our citizens will be left behind, shut out of opportunity and civic life by the onrush of technology. To lessen that risk, Intelligent Communities pursue digital inclusion: the chance for every citizen to participate in the digital economy and society, regardless of income, age, education or disability. The more equal we can make our citizens in the digital world, the more capable and productive they will be. And that reduces the costs and problems caused by those who are left on the margins of society.

In this report, ICF shares dynamics, definitions and successful examples of digital inclusion in action. These are where municipal governments, not-for-profits and individuals have taken creative and generous steps to invest in bringing along as many of their neighbors and fellow residents as possible. There are patterns, roles and models to glean and principles to apply, whatever your local resources and culture.

Report Contents:

1.  Help One, Help All

2.  A Path to Inclusion

3.  Communities that Embrace Inclusion

• Riverside, California, USA
• New Taipei City, Taiwan
• Taoyuan, Taiwan
• Tainan City, Taiwan
• Manchester, UK
• Whittlesea, Victoria, Australia

4.  Equipping and Connecting

• Distributing PCs in Manchester
• New Taipei City Computers
• Riverside Digital Inclusion Center

5.  Public Access, Usage and Training in Taiwan

• i-Taoyuan Free Wi-Fi Project
• Comprehensive Program in New Taipei City
• Rural Focus in Tainan

6.  Community Engagement and Champions

• Manchester Eastserve and People’s Voice Media
• Whittlesea ICT Scorecard for Small Business

7.  Takeaways: What Does Inclusion Look Like?